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Transformation Lead, Customer Success
United Kingdom - London
Posted: 05/09/2022
Salary: £0.00
to £1000.00 per Day
ID: 25653_BH
... Read more
Role: Transformation Lead, Customer Success
Location: London (Hybrid)
Day Rate: Open DOE (Outside IR35)
Length: 6 Months
My client, one of the world’s top three Consulting Firms, is currently looking to hire an interim Transformation Lead to review, assess and transform their Customer Success function, ensuring that their model is scalable and deliverable prior to further growth planned for 2023.
The Role:
- Review and audit the current Customer Success framework to identify gaps and areas for improvement
- Apply their expertise to provide training, documentation, templates, processes, and best practice to fill those gaps and apply metrics to assess success
- Deliver a complete end-to-end CS framework, including detailed processes, that can be applied to all products new and existing, to drive scale and best practice
Skills & Experience:
- Experience of leading Customer Success functions
- Experience designing, implementing, and improving effective Customer Success processes
- Experience working in low maturity CS environments and driving scale and maturity
- Ability to produce and manage clear plans to deliver agreed-on outcomes
- Ability to effectively assess the current state and propose practical and appropriate action
- Knowledge of how to effectively apply performance metrics and drive actionable insight
- Ability to produce and introduce appropriate templates, documentation, and processes
- Good interpersonal and collaborative skills
- Good analytical and problem-solving skills, including problem identification, breakdown, and solution identification
- BA/MSc degree
Head of Ecommerce
Denmark - Copenhagen
Posted: 15/08/2022
Salary: £120K
per Year
ID: 25227_BH
... Read more
Head of Ecommerce
- Luxury D2C brand, Based in Berlin
- Salary up to €120K
- Hybrid working – must be based in Denmark
- An opportunity to lead and shape an exciting brand strategy
Cranberry Panda is partnering with a luxury retailer who are looking an Ecommerce Leader to own the brands online strategy and execution as they go through an exciting growth period. You will be the budget holder of the department and ensure the P/L continues to rise on an upward trend.
This is an ideal role for someone with experience in leading a cross-functional team who takes care in the attention to detail of what makes sales and profits grow.
About the role:
- Take full ownership of the Ecommerce strategy, proactively looking at fresh innovative ways to increase online growth and improve customer experience
- Lead a cross functional team which covers Digital Product, Marketing and Customer Service
- Manage the outsourced web development team to bring your ideas to life
- Ensure KPI’s are set and adhered to whilst presenting relevant insights to senior stakeholders
About you:
- 5+ years working as an Ecommerce leader
- Strong commercial experience in a profitable organisation
- Deep knowledge of Google Analytics
- Fluent in English
Engineering Manager
United Kingdom - London
Posted: 11/08/2022
Salary: £100K
to £120K per Year
ID: 24991_BH
... Read more
Engineering Manager
Remote
c. £100,000
Engineering Manager required to join a rapidly scaling business that works on an open-source platform and is empowering over 42 million users worldwide to be in control of where their data is hosted, enjoy their privacy, and take control of their communication thanks to incredibly advanced encryptions.
This position is 100% remote, and the business is backed by a portfolio of seriously dedicated investors.
Some of what you will be doing:
- Working to communicate and shape technical strategies for your team
- Contributing 10-20% of your time to delivering code in support of your team
- Nurturing and developing your engineers’ professional journeys
- Working with your engineers on the overall effectiveness of delivery
- Conducting technical design sessions, retrospectives, and 1:1s
- Managing the recruitment and upskilling of your team
A bit about you:
You are a collaborative person who enjoys managing and coaching engineers and sharing your skill and experience.
Ideally, your skills and experience will include:
- Management of a high-performing cross-functional team
- Collaboration with Product Management and business stakeholders
- Strong experience in working with various methodologies including Agile, XP, and Lean
- Deep technical knowledge and the confidence to share and educate others
- Comfortable working at pace and trade-offs of an early-stage start-up
- Strong background working with IOS, Android, and SaaS
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